• Message name: The name of the message is used to reference it elsewhere in Console, so you should pick something that’s easily identifiable. You can enter “Car Test Drive Greeting” here.
  • Label (optional): Labels are used for filtering messages on the message list screen. You can skip this field for the tutorial.
  • Language menu tag button: This button allows you to insert a language menu tag into the message. You can skip this for the tutorial, but if you want to know more, see the language group docs.
  • Default message: This is the simplest configuration option for messages: some text that is always delivered to the user at the beginning of a conversation with an agent using this message. You can enter “Hi there, I’m your AI agent calling on behalf of Toyota. We’re excited to hear you’re interested in taking a Toyota for a test drive. Would you like to get started?” here.
  • “Add condition” button: Messages can be configured using time-based conditions, so that depending on the timing of the conversation, an agent can deliver a different message. You can skip this for the tutorial, but if you want to know more, see the message docs linked at the bottom of this page.