Click Agents on the left sidebar. This will take you to a list of the existing agents for your org. To create a new one, click New agent in the top-right corner.
medical-records-agent
here.medical-records-agent-prompt
here.medical-records-agent-message
here.Google STT V2
here.Keyboard 1
here.Once the prompt and message are configured, you can create the agent that will make/receive calls.
In this scenario the only thing that you need to optionally configure is the append_google_sheet_row
tool.
By default, the tool is connected to a shared sheet managed by Syllable, which is used for showcase purposes. This default sheet is not visible to you. If you want to view or manage the captured responses, you’ll need to connect your own Google Sheet to the tool.
To use your own Google Sheet, create a service account and share access to the sheet. Follow Google’s guide to creating a service account and key, then enable the Sheets API, and share your sheet with the service account’s email.
Then go to the agent’s configuration and under tool configuration, Sheet ID and Sheet Name to point to your Google Sheet.
You also then should add your Google service credentials to the agent’s tool headers. Name the Tool Header X-Google-Service-Credentials
and add google credentials to it for example: