A channel target is the mechanism through which the agent places outbound calls or receives inbound ones. You can acquire a channel target by using either a Syllable-managed number or integrating your own telephony provider, such as Twilio. To use a Syllable-managed channel, go to the Integrations section of the platform and select Twilio Voice/SMS. From there, click the Buy number button to provision a phone number directly against that integration. If you prefer to use your own Twilio account, you can enter your account code in the same Integrations section to set up a custom channel. Trial users can acquire one phone number for free using the Twilio Voice/SMS channel to get started. Once you’ve acquired a channel target, you need to link it to an agent. Go to the Channels tab, click New Channel, and associate the channel target with the agent you’ve selected.Documentation Index
Fetch the complete documentation index at: https://docs.syllable.ai/llms.txt
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Medical Records Agent
Create a channel
How to provision and link a telephony channel related to Medical Records Agent using the Syllable Console interface.