• Agent name: The name of the agent is used to reference it elsewhere in Console, so you should pick something that’s easily identifiable. You can enter “Home Mortgage Agent” here.
  • Agent description (optional): This description is displayed for extra context on the agent list screen you just saw. For this agent you can enter “An agent that can explore home mortgage options” here.
  • Prompt: The prompt that the agent will use for the LLM. Select your “Home Mortgage Prompt” here.
  • Message: The message that the agent will deliver to the user at the beginning of a conversation. Select your “Home Mortgage Message” here.
  • Timezone: The agent’s home timezone. You can select your local timezone here.
  • Speech-to-text: The speech-to-text provider that the agent will use to interpret user input in voice conversations. You can select Google STT V2 here.
  • Languages (optional): If you have configured a language group, you can select it here to provide the agent access to the language group’s languages and voices. You can skip this field for now.
  • Busy sound: The sound that will be played to the user in voice conversations after they finish speaking while they’re waiting for a response from the agent. You can select Keyboard 1 here.
  • Label (optional): Labels are used for filtering agents on the agent list screen. You can skip this field for now.
  • Tool configuration: You can use this section to override default tool static parameter values at the agent level. You can skip it for now.
  • Session configuration: You can use this section to set other agent-level configuration values. You can skip it for now.

Click Save to save the agent.

This concludes the tutorial! If you want to explore more of Syllable’s functionality with your new agent, you could try:

  • Creating a voice channel for your agent so you can call a phone number to speak to it
  • Updating your message  to use time-based rules to display different greetings in the morning and afternoon
  • Creating a language group, linking it to your agent, and adding the corresponding DTMF menu to the message to enable it to use different languages and voices
  • Agent name: The name of the agent is used to reference it elsewhere in Console, so you should pick something that’s easily identifiable. You can enter “Home Mortgage Agent” here.
  • Agent description (optional): This description is displayed for extra context on the agent list screen you just saw. For this agent you can enter “An agent that can explore home mortgage options” here.
  • Prompt: The prompt that the agent will use for the LLM. Select your “Home Mortgage Prompt” here.
  • Message: The message that the agent will deliver to the user at the beginning of a conversation. Select your “Home Mortgage Message” here.
  • Timezone: The agent’s home timezone. You can select your local timezone here.
  • Speech-to-text: The speech-to-text provider that the agent will use to interpret user input in voice conversations. You can select Google STT V2 here.
  • Languages (optional): If you have configured a language group, you can select it here to provide the agent access to the language group’s languages and voices. You can skip this field for now.
  • Busy sound: The sound that will be played to the user in voice conversations after they finish speaking while they’re waiting for a response from the agent. You can select Keyboard 1 here.
  • Label (optional): Labels are used for filtering agents on the agent list screen. You can skip this field for now.
  • Tool configuration: You can use this section to override default tool static parameter values at the agent level. You can skip it for now.
  • Session configuration: You can use this section to set other agent-level configuration values. You can skip it for now.

Click Save to save the agent.

This concludes the tutorial! If you want to explore more of Syllable’s functionality with your new agent, you could try:

  • Creating a voice channel for your agent so you can call a phone number to speak to it
  • Updating your message  to use time-based rules to display different greetings in the morning and afternoon
  • Creating a language group, linking it to your agent, and adding the corresponding DTMF menu to the message to enable it to use different languages and voices