import { SyllableSDK } from "syllable-sdk";
const syllableSDK = new SyllableSDK({
apiKeyHeader: process.env["SYLLABLESDK_API_KEY_HEADER"] ?? "",
});
async function run() {
const result = await syllableSDK.bridgePhrases.create({
name: "Default Bridge Phrases",
description: "Standard hold phrases for inbound line.",
config: {
phrases: {
messages: [
"One moment, please.",
"Let me check on that for you.",
],
localized: {
"es-US": {
messages: [
"Un momento, por favor.",
],
},
"fr-FR": {
messages: [
"Un instant, je vous en prie.",
],
},
},
},
tools: [
{
toolName: "<value>",
phrases: {
messages: [
"One moment, please.",
"Let me check on that for you.",
],
localized: {
"es-US": {
messages: [
"Un momento, por favor.",
],
},
"fr-FR": {
messages: [
"Un instant, je vous en prie.",
],
},
},
},
},
],
randomizeBridgePhrases: true,
},
});
console.log(result);
}
run();curl --request POST \
--url https://api.syllable.cloud/api/v1/bridge_phrases/ \
--header 'Content-Type: application/json' \
--header 'Syllable-API-Key: <api-key>' \
--data '
{
"name": "<string>",
"description": "Standard hold phrases for inbound line.",
"config": {
"phrases": {
"messages": [
"<string>"
],
"localized": {
"es-US": {
"messages": [
"Un momento, por favor."
]
},
"fr-FR": {
"messages": [
"Un instant, je vous en prie."
]
}
}
},
"tools": [
{
"tool_name": "<string>",
"phrases": {
"messages": [
"<string>"
],
"localized": {
"es-US": {
"messages": [
"Un momento, por favor."
]
},
"fr-FR": {
"messages": [
"Un instant, je vous en prie."
]
}
}
}
}
],
"smart_turn_timeout_seconds": 15.125,
"randomize_bridge_phrases": false
}
}
'import requests
url = "https://api.syllable.cloud/api/v1/bridge_phrases/"
payload = {
"name": "<string>",
"description": "Standard hold phrases for inbound line.",
"config": {
"phrases": {
"messages": ["<string>"],
"localized": {
"es-US": { "messages": ["Un momento, por favor."] },
"fr-FR": { "messages": ["Un instant, je vous en prie."] }
}
},
"tools": [
{
"tool_name": "<string>",
"phrases": {
"messages": ["<string>"],
"localized": {
"es-US": { "messages": ["Un momento, por favor."] },
"fr-FR": { "messages": ["Un instant, je vous en prie."] }
}
}
}
],
"smart_turn_timeout_seconds": 15.125,
"randomize_bridge_phrases": False
}
}
headers = {
"Syllable-API-Key": "<api-key>",
"Content-Type": "application/json"
}
response = requests.post(url, json=payload, headers=headers)
print(response.text)const options = {
method: 'POST',
headers: {'Syllable-API-Key': '<api-key>', 'Content-Type': 'application/json'},
body: JSON.stringify({
name: '<string>',
description: 'Standard hold phrases for inbound line.',
config: {
phrases: {
messages: ['<string>'],
localized: {
'es-US': {messages: ['Un momento, por favor.']},
'fr-FR': {messages: ['Un instant, je vous en prie.']}
}
},
tools: [
{
tool_name: '<string>',
phrases: {
messages: ['<string>'],
localized: {
'es-US': {messages: ['Un momento, por favor.']},
'fr-FR': {messages: ['Un instant, je vous en prie.']}
}
}
}
],
smart_turn_timeout_seconds: 15.125,
randomize_bridge_phrases: false
}
})
};
fetch('https://api.syllable.cloud/api/v1/bridge_phrases/', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://api.syllable.cloud/api/v1/bridge_phrases/",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "POST",
CURLOPT_POSTFIELDS => json_encode([
'name' => '<string>',
'description' => 'Standard hold phrases for inbound line.',
'config' => [
'phrases' => [
'messages' => [
'<string>'
],
'localized' => [
'es-US' => [
'messages' => [
'Un momento, por favor.'
]
],
'fr-FR' => [
'messages' => [
'Un instant, je vous en prie.'
]
]
]
],
'tools' => [
[
'tool_name' => '<string>',
'phrases' => [
'messages' => [
'<string>'
],
'localized' => [
'es-US' => [
'messages' => [
'Un momento, por favor.'
]
],
'fr-FR' => [
'messages' => [
'Un instant, je vous en prie.'
]
]
]
]
]
],
'smart_turn_timeout_seconds' => 15.125,
'randomize_bridge_phrases' => false
]
]),
CURLOPT_HTTPHEADER => [
"Content-Type: application/json",
"Syllable-API-Key: <api-key>"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"strings"
"net/http"
"io"
)
func main() {
url := "https://api.syllable.cloud/api/v1/bridge_phrases/"
payload := strings.NewReader("{\n \"name\": \"<string>\",\n \"description\": \"Standard hold phrases for inbound line.\",\n \"config\": {\n \"phrases\": {\n \"messages\": [\n \"<string>\"\n ],\n \"localized\": {\n \"es-US\": {\n \"messages\": [\n \"Un momento, por favor.\"\n ]\n },\n \"fr-FR\": {\n \"messages\": [\n \"Un instant, je vous en prie.\"\n ]\n }\n }\n },\n \"tools\": [\n {\n \"tool_name\": \"<string>\",\n \"phrases\": {\n \"messages\": [\n \"<string>\"\n ],\n \"localized\": {\n \"es-US\": {\n \"messages\": [\n \"Un momento, por favor.\"\n ]\n },\n \"fr-FR\": {\n \"messages\": [\n \"Un instant, je vous en prie.\"\n ]\n }\n }\n }\n }\n ],\n \"smart_turn_timeout_seconds\": 15.125,\n \"randomize_bridge_phrases\": false\n }\n}")
req, _ := http.NewRequest("POST", url, payload)
req.Header.Add("Syllable-API-Key", "<api-key>")
req.Header.Add("Content-Type", "application/json")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.post("https://api.syllable.cloud/api/v1/bridge_phrases/")
.header("Syllable-API-Key", "<api-key>")
.header("Content-Type", "application/json")
.body("{\n \"name\": \"<string>\",\n \"description\": \"Standard hold phrases for inbound line.\",\n \"config\": {\n \"phrases\": {\n \"messages\": [\n \"<string>\"\n ],\n \"localized\": {\n \"es-US\": {\n \"messages\": [\n \"Un momento, por favor.\"\n ]\n },\n \"fr-FR\": {\n \"messages\": [\n \"Un instant, je vous en prie.\"\n ]\n }\n }\n },\n \"tools\": [\n {\n \"tool_name\": \"<string>\",\n \"phrases\": {\n \"messages\": [\n \"<string>\"\n ],\n \"localized\": {\n \"es-US\": {\n \"messages\": [\n \"Un momento, por favor.\"\n ]\n },\n \"fr-FR\": {\n \"messages\": [\n \"Un instant, je vous en prie.\"\n ]\n }\n }\n }\n }\n ],\n \"smart_turn_timeout_seconds\": 15.125,\n \"randomize_bridge_phrases\": false\n }\n}")
.asString();require 'uri'
require 'net/http'
url = URI("https://api.syllable.cloud/api/v1/bridge_phrases/")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Post.new(url)
request["Syllable-API-Key"] = '<api-key>'
request["Content-Type"] = 'application/json'
request.body = "{\n \"name\": \"<string>\",\n \"description\": \"Standard hold phrases for inbound line.\",\n \"config\": {\n \"phrases\": {\n \"messages\": [\n \"<string>\"\n ],\n \"localized\": {\n \"es-US\": {\n \"messages\": [\n \"Un momento, por favor.\"\n ]\n },\n \"fr-FR\": {\n \"messages\": [\n \"Un instant, je vous en prie.\"\n ]\n }\n }\n },\n \"tools\": [\n {\n \"tool_name\": \"<string>\",\n \"phrases\": {\n \"messages\": [\n \"<string>\"\n ],\n \"localized\": {\n \"es-US\": {\n \"messages\": [\n \"Un momento, por favor.\"\n ]\n },\n \"fr-FR\": {\n \"messages\": [\n \"Un instant, je vous en prie.\"\n ]\n }\n }\n }\n }\n ],\n \"smart_turn_timeout_seconds\": 15.125,\n \"randomize_bridge_phrases\": false\n }\n}"
response = http.request(request)
puts response.read_body{
"name": "<string>",
"id": 123,
"updated_at": "2023-11-07T05:31:56Z",
"last_updated_by": "<string>",
"description": "Standard hold phrases for inbound line.",
"config": {
"phrases": {
"messages": [
"<string>"
],
"localized": {
"es-US": {
"messages": [
"Un momento, por favor."
]
},
"fr-FR": {
"messages": [
"Un instant, je vous en prie."
]
}
}
},
"tools": [
{
"tool_name": "<string>",
"phrases": {
"messages": [
"<string>"
],
"localized": {
"es-US": {
"messages": [
"Un momento, por favor."
]
},
"fr-FR": {
"messages": [
"Un instant, je vous en prie."
]
}
}
}
}
],
"smart_turn_timeout_seconds": 15.125,
"randomize_bridge_phrases": false
},
"edit_comments": "Added Spanish overrides for the transfer tool.",
"agents_info": [
{
"id": 1,
"name": "Test Agent"
}
]
}{
"detail": [
{
"loc": [
"<string>"
],
"msg": "<string>",
"type": "<string>"
}
]
}Create Bridge Phrases
Create a new bridge phrases config.
import { SyllableSDK } from "syllable-sdk";
const syllableSDK = new SyllableSDK({
apiKeyHeader: process.env["SYLLABLESDK_API_KEY_HEADER"] ?? "",
});
async function run() {
const result = await syllableSDK.bridgePhrases.create({
name: "Default Bridge Phrases",
description: "Standard hold phrases for inbound line.",
config: {
phrases: {
messages: [
"One moment, please.",
"Let me check on that for you.",
],
localized: {
"es-US": {
messages: [
"Un momento, por favor.",
],
},
"fr-FR": {
messages: [
"Un instant, je vous en prie.",
],
},
},
},
tools: [
{
toolName: "<value>",
phrases: {
messages: [
"One moment, please.",
"Let me check on that for you.",
],
localized: {
"es-US": {
messages: [
"Un momento, por favor.",
],
},
"fr-FR": {
messages: [
"Un instant, je vous en prie.",
],
},
},
},
},
],
randomizeBridgePhrases: true,
},
});
console.log(result);
}
run();curl --request POST \
--url https://api.syllable.cloud/api/v1/bridge_phrases/ \
--header 'Content-Type: application/json' \
--header 'Syllable-API-Key: <api-key>' \
--data '
{
"name": "<string>",
"description": "Standard hold phrases for inbound line.",
"config": {
"phrases": {
"messages": [
"<string>"
],
"localized": {
"es-US": {
"messages": [
"Un momento, por favor."
]
},
"fr-FR": {
"messages": [
"Un instant, je vous en prie."
]
}
}
},
"tools": [
{
"tool_name": "<string>",
"phrases": {
"messages": [
"<string>"
],
"localized": {
"es-US": {
"messages": [
"Un momento, por favor."
]
},
"fr-FR": {
"messages": [
"Un instant, je vous en prie."
]
}
}
}
}
],
"smart_turn_timeout_seconds": 15.125,
"randomize_bridge_phrases": false
}
}
'import requests
url = "https://api.syllable.cloud/api/v1/bridge_phrases/"
payload = {
"name": "<string>",
"description": "Standard hold phrases for inbound line.",
"config": {
"phrases": {
"messages": ["<string>"],
"localized": {
"es-US": { "messages": ["Un momento, por favor."] },
"fr-FR": { "messages": ["Un instant, je vous en prie."] }
}
},
"tools": [
{
"tool_name": "<string>",
"phrases": {
"messages": ["<string>"],
"localized": {
"es-US": { "messages": ["Un momento, por favor."] },
"fr-FR": { "messages": ["Un instant, je vous en prie."] }
}
}
}
],
"smart_turn_timeout_seconds": 15.125,
"randomize_bridge_phrases": False
}
}
headers = {
"Syllable-API-Key": "<api-key>",
"Content-Type": "application/json"
}
response = requests.post(url, json=payload, headers=headers)
print(response.text)const options = {
method: 'POST',
headers: {'Syllable-API-Key': '<api-key>', 'Content-Type': 'application/json'},
body: JSON.stringify({
name: '<string>',
description: 'Standard hold phrases for inbound line.',
config: {
phrases: {
messages: ['<string>'],
localized: {
'es-US': {messages: ['Un momento, por favor.']},
'fr-FR': {messages: ['Un instant, je vous en prie.']}
}
},
tools: [
{
tool_name: '<string>',
phrases: {
messages: ['<string>'],
localized: {
'es-US': {messages: ['Un momento, por favor.']},
'fr-FR': {messages: ['Un instant, je vous en prie.']}
}
}
}
],
smart_turn_timeout_seconds: 15.125,
randomize_bridge_phrases: false
}
})
};
fetch('https://api.syllable.cloud/api/v1/bridge_phrases/', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://api.syllable.cloud/api/v1/bridge_phrases/",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "POST",
CURLOPT_POSTFIELDS => json_encode([
'name' => '<string>',
'description' => 'Standard hold phrases for inbound line.',
'config' => [
'phrases' => [
'messages' => [
'<string>'
],
'localized' => [
'es-US' => [
'messages' => [
'Un momento, por favor.'
]
],
'fr-FR' => [
'messages' => [
'Un instant, je vous en prie.'
]
]
]
],
'tools' => [
[
'tool_name' => '<string>',
'phrases' => [
'messages' => [
'<string>'
],
'localized' => [
'es-US' => [
'messages' => [
'Un momento, por favor.'
]
],
'fr-FR' => [
'messages' => [
'Un instant, je vous en prie.'
]
]
]
]
]
],
'smart_turn_timeout_seconds' => 15.125,
'randomize_bridge_phrases' => false
]
]),
CURLOPT_HTTPHEADER => [
"Content-Type: application/json",
"Syllable-API-Key: <api-key>"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"strings"
"net/http"
"io"
)
func main() {
url := "https://api.syllable.cloud/api/v1/bridge_phrases/"
payload := strings.NewReader("{\n \"name\": \"<string>\",\n \"description\": \"Standard hold phrases for inbound line.\",\n \"config\": {\n \"phrases\": {\n \"messages\": [\n \"<string>\"\n ],\n \"localized\": {\n \"es-US\": {\n \"messages\": [\n \"Un momento, por favor.\"\n ]\n },\n \"fr-FR\": {\n \"messages\": [\n \"Un instant, je vous en prie.\"\n ]\n }\n }\n },\n \"tools\": [\n {\n \"tool_name\": \"<string>\",\n \"phrases\": {\n \"messages\": [\n \"<string>\"\n ],\n \"localized\": {\n \"es-US\": {\n \"messages\": [\n \"Un momento, por favor.\"\n ]\n },\n \"fr-FR\": {\n \"messages\": [\n \"Un instant, je vous en prie.\"\n ]\n }\n }\n }\n }\n ],\n \"smart_turn_timeout_seconds\": 15.125,\n \"randomize_bridge_phrases\": false\n }\n}")
req, _ := http.NewRequest("POST", url, payload)
req.Header.Add("Syllable-API-Key", "<api-key>")
req.Header.Add("Content-Type", "application/json")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.post("https://api.syllable.cloud/api/v1/bridge_phrases/")
.header("Syllable-API-Key", "<api-key>")
.header("Content-Type", "application/json")
.body("{\n \"name\": \"<string>\",\n \"description\": \"Standard hold phrases for inbound line.\",\n \"config\": {\n \"phrases\": {\n \"messages\": [\n \"<string>\"\n ],\n \"localized\": {\n \"es-US\": {\n \"messages\": [\n \"Un momento, por favor.\"\n ]\n },\n \"fr-FR\": {\n \"messages\": [\n \"Un instant, je vous en prie.\"\n ]\n }\n }\n },\n \"tools\": [\n {\n \"tool_name\": \"<string>\",\n \"phrases\": {\n \"messages\": [\n \"<string>\"\n ],\n \"localized\": {\n \"es-US\": {\n \"messages\": [\n \"Un momento, por favor.\"\n ]\n },\n \"fr-FR\": {\n \"messages\": [\n \"Un instant, je vous en prie.\"\n ]\n }\n }\n }\n }\n ],\n \"smart_turn_timeout_seconds\": 15.125,\n \"randomize_bridge_phrases\": false\n }\n}")
.asString();require 'uri'
require 'net/http'
url = URI("https://api.syllable.cloud/api/v1/bridge_phrases/")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Post.new(url)
request["Syllable-API-Key"] = '<api-key>'
request["Content-Type"] = 'application/json'
request.body = "{\n \"name\": \"<string>\",\n \"description\": \"Standard hold phrases for inbound line.\",\n \"config\": {\n \"phrases\": {\n \"messages\": [\n \"<string>\"\n ],\n \"localized\": {\n \"es-US\": {\n \"messages\": [\n \"Un momento, por favor.\"\n ]\n },\n \"fr-FR\": {\n \"messages\": [\n \"Un instant, je vous en prie.\"\n ]\n }\n }\n },\n \"tools\": [\n {\n \"tool_name\": \"<string>\",\n \"phrases\": {\n \"messages\": [\n \"<string>\"\n ],\n \"localized\": {\n \"es-US\": {\n \"messages\": [\n \"Un momento, por favor.\"\n ]\n },\n \"fr-FR\": {\n \"messages\": [\n \"Un instant, je vous en prie.\"\n ]\n }\n }\n }\n }\n ],\n \"smart_turn_timeout_seconds\": 15.125,\n \"randomize_bridge_phrases\": false\n }\n}"
response = http.request(request)
puts response.read_body{
"name": "<string>",
"id": 123,
"updated_at": "2023-11-07T05:31:56Z",
"last_updated_by": "<string>",
"description": "Standard hold phrases for inbound line.",
"config": {
"phrases": {
"messages": [
"<string>"
],
"localized": {
"es-US": {
"messages": [
"Un momento, por favor."
]
},
"fr-FR": {
"messages": [
"Un instant, je vous en prie."
]
}
}
},
"tools": [
{
"tool_name": "<string>",
"phrases": {
"messages": [
"<string>"
],
"localized": {
"es-US": {
"messages": [
"Un momento, por favor."
]
},
"fr-FR": {
"messages": [
"Un instant, je vous en prie."
]
}
}
}
}
],
"smart_turn_timeout_seconds": 15.125,
"randomize_bridge_phrases": false
},
"edit_comments": "Added Spanish overrides for the transfer tool.",
"agents_info": [
{
"id": 1,
"name": "Test Agent"
}
]
}{
"detail": [
{
"loc": [
"<string>"
],
"msg": "<string>",
"type": "<string>"
}
]
}Authorizations
Body
Request model to create a bridge phrases config.
The name of the bridge phrases config.
"Default Bridge Phrases"
Description of the bridge phrases config.
"Standard hold phrases for inbound line."
Default phrases plus per-tool overrides.
Show child attributes
Show child attributes
Response
Successful Response
Response model for bridge phrases operations.
A bridge phrases config is a named, sub-org-scoped collection of default bridge phrases plus optional per-tool and per-language overrides that can be linked to an agent. For more information, see Console docs.
The name of the bridge phrases config.
"Default Bridge Phrases"
The ID of the bridge phrases config to update.
1
Timestamp of the last update.
"2026-07-02T00:00:00Z"
Email of the user who last updated this config.
"user@mail.com"
Description of the bridge phrases config.
"Standard hold phrases for inbound line."
Default phrases plus per-tool overrides.
Show child attributes
Show child attributes
Comments for the most recent edit.
"Added Spanish overrides for the transfer tool."
IDs and names of the agents linked to this bridge phrases config.
Show child attributes
Show child attributes
[{ "id": 1, "name": "Test Agent" }]
