POST
/
api
/
v1
/
insights
/
folders
/
{folder_id}
/
upload-file
Python (SDK)
import os
from syllable_sdk import SyllableSDK


with SyllableSDK(
    api_key_header=os.getenv("SYLLABLESDK_API_KEY_HEADER", ""),
) as ss_client:

    res = ss_client.insights.folders.upload_file(folder_id=444923, call_id="<id>")

    # Handle response
    print(res)
{
  "id": 182764,
  "folder_id": 182764,
  "filename": "customer-complaints.wav",
  "object_key": "UPLOAD_CALL_ID/recording/2025/04/22/15/00/ce7d212e-80b0-4f0b-9e01-74322f146611.mp3",
  "call_id": "12345",
  "agent_number": "1234567890",
  "customer_number": "0987654321",
  "duration": 305.5,
  "start_time": "2025-09-16T00:00:00Z",
  "end_time": "2025-09-17T00:00:00Z",
  "error_message": "File not found",
  "metadata": {
    "duration": "00:10:00",
    "size": "10MB"
  },
  "created_at": "2025-09-16T00:00:00Z"
}

Authorizations

​
Syllable-API-Key
string
header
required

Path Parameters

​
folder_id
integer
required

Query Parameters

​
call_id
string
required

A unique identifier for the call

​
agent_number
string | null

The phone number or ID of the agent involved.

​
customer_number
string | null

The phone number or ID of the customer.

​
start_time
string<date-time> | null

The timestamp of the call's beginning

​
end_time
string<date-time> | null

The timestamp of the call's end.

​
duration
number | null

The call duration in seconds.

​
metadata
string | null

Body

multipart/form-data
​
file
file

Response

Successful Response

Response model for an insight upload file.

​
id
integer
required

System-assigned ID for the upload file

Examples:

182764

​
folder_id
integer
required

System-assigned ID for the folder to which the file belongs

Examples:

182764

​
filename
string
required

Name of the uploaded file

Examples:

"customer-complaints.wav"

​
object_key
string
required

Object-store key of the uploaded file

Examples:

"UPLOAD_CALL_ID/recording/2025/04/22/15/00/ce7d212e-80b0-4f0b-9e01-74322f146611.mp3"

​
call_id
string | null

Unique identifier for the call associated with the uploaded file

Examples:

"12345"

​
agent_number
string | null

Agent number associated with the uploaded file

Examples:

"1234567890"

​
customer_number
string | null

Customer number associated with the uploaded file

Examples:

"0987654321"

​
duration
number | null

Length in seconds of the uploaded recording

Examples:

305.5

​
start_time
string<date-time> | null

Start time of the uploaded file

Examples:

"2025-09-16T00:00:00Z"

​
end_time
string<date-time> | null

End time of the uploaded file

Examples:

"2025-09-17T00:00:00Z"

​
error_message
string | null

Error message associated with the uploaded file

Examples:

"File not found"

​
metadata
object | null

Meta-data associated with the uploaded file

Examples:
{ "duration": "00:10:00", "size": "10MB" }
​
created_at
string<date-time>

Timestamp at which insight upload file was created

Examples:

"2025-09-16T00:00:00Z"