agents
channels.twilio.numbers
agents.test
conversations
data_sources
events
incidents
insights
insights.folders
insights.workflows
insights.tools
custom_messages
prompts
session_labels
sessions.transcript
sessions.full-summary
sessions.latency
session_debug
channels.targets
directory
dashboards
outbound.batches
- GETList Outbound Communication Batches
- POSTCreate Outbound Communication Batch
- GETGet Outbound Communication Batch
- PUTUpdate Outbound Communication Batch
- DELDelete Outbound Communication Batch
- POSTUpload Outbound Communication Batch
- GETFetch Outbound Communication Batch Results
- POSTCreate Outbound Communication Request
- POSTDelete Requests By List Of Reference Ids
outbound.campaigns
language_groups
incidents
Update Incident
Update an existing incident
PUT
/
api
/
v1
/
incidents
import os
from syllable_sdk import SyllableSDK
from syllable_sdk.utils import parse_datetime
with SyllableSDK(
api_key_header=os.getenv("SYLLABLESDK_API_KEY_HEADER", ""),
) as ss_client:
res = ss_client.incidents.update(request={
"description": "Service outage in region X",
"start_datetime": parse_datetime("2023-10-01T08:00:00Z"),
"resolution_datetime": parse_datetime("2023-10-01T12:00:00Z"),
"impact_category": "High",
"sessions_impacted": 1500,
"markdown": "**Incident Details**",
"organization_id": 123,
"sub_organization_id": 456,
"sub_organization": "SubOrg A",
"id": 1,
"created_at": parse_datetime("2023-10-01T08:00:00Z"),
"updated_at": parse_datetime("2023-10-01T08:00:00Z"),
})
# Handle response
print(res)
{
"description": "Service outage in region X",
"start_datetime": "2023-10-01T08:00:00Z",
"resolution_datetime": "2023-10-01T12:00:00Z",
"impact_category": "High",
"sessions_impacted": 1500,
"markdown": "**Incident Details**",
"organization_id": 123,
"sub_organization_id": 456,
"sub_organization": "SubOrg A",
"id": 1,
"created_at": "2023-10-01T08:00:00Z",
"updated_at": "2023-10-01T08:00:00Z",
"last_updated_by": "user@mail.com"
}
Authorizations
Body
application/json
Request model to update an existing service incident.
Response
200
application/json
Successful Response
Response model for service incident operations.
import os
from syllable_sdk import SyllableSDK
from syllable_sdk.utils import parse_datetime
with SyllableSDK(
api_key_header=os.getenv("SYLLABLESDK_API_KEY_HEADER", ""),
) as ss_client:
res = ss_client.incidents.update(request={
"description": "Service outage in region X",
"start_datetime": parse_datetime("2023-10-01T08:00:00Z"),
"resolution_datetime": parse_datetime("2023-10-01T12:00:00Z"),
"impact_category": "High",
"sessions_impacted": 1500,
"markdown": "**Incident Details**",
"organization_id": 123,
"sub_organization_id": 456,
"sub_organization": "SubOrg A",
"id": 1,
"created_at": parse_datetime("2023-10-01T08:00:00Z"),
"updated_at": parse_datetime("2023-10-01T08:00:00Z"),
})
# Handle response
print(res)
{
"description": "Service outage in region X",
"start_datetime": "2023-10-01T08:00:00Z",
"resolution_datetime": "2023-10-01T12:00:00Z",
"impact_category": "High",
"sessions_impacted": 1500,
"markdown": "**Incident Details**",
"organization_id": 123,
"sub_organization_id": 456,
"sub_organization": "SubOrg A",
"id": 1,
"created_at": "2023-10-01T08:00:00Z",
"updated_at": "2023-10-01T08:00:00Z",
"last_updated_by": "user@mail.com"
}