Create a new custom message
Request model to create a custom message.
The name of the custom message
The default message that the agent will deliver if no rules are set or no rules match the current timestamp.
The label of the custom message
"Customer service"
Rules for time-specific message variants
Type of the custom message (must be "greeting" for now)
Successful Response
Response model for custom message operations. A custom message is a pre-configured message delivered by an agent as a greeting at the beginning of a conversation. Multiple agents can use the same custom mesasage. A custom message has one or more rules defined, which allow for different messages to be dynamically selected and delivered at runtime based on the current time and either date or day of the week. For more information, see Console docs.
The name of the custom message
The default message that the agent will deliver if no rules are set or no rules match the current timestamp.
The ID of the custom message
Timestamp of the most recent update to the custom message
The email address of the user who most recently updated the custom message
The label of the custom message
"Customer service"
Rules for time-specific message variants
The number of agents using the custom message
1
Type of the custom message (must be "greeting" for now)