Create Custom Message
Create a new custom message
Authorizations
Body
The name of the custom message
The text of the custom message
The label of the custom message
Rules for time-specific message variants
Response
A custom message is a pre-configured message delivered by an agent as a greeting at the beginning of a conversation. Multiple agents can use the same custom mesasage. A custom message has one or more rules defined, which allow for different messages to be dynamically selected and delivered at runtime based on the current time and either date or day of the week.
The name of the custom message
The text of the custom message
The ID of the custom message
Timestamp of the most recent update to the custom message
The email address of the user who most recently updated the custom message
The label of the custom message
Rules for time-specific message variants
The number of agents using the custom message