The steps to create an Agent on Syllable AI are to first write a prompt, then a custom message, next create a channel, and finally put everything together and configure the Agent.

An Agent is composed of a prompt, a custom message, tools, and a channel.

Prompt: natural language instructions to the Agent that detail everything it does, how it does those things, and what it shouldn’t do.

  • Through the prompt, you also give the Agent access to tools which give it the ability to do useful work like schedule appointments, or relay messages 

  • A prompt can be reused by multiple agents.

Tools: are functions or APIs the Agent can call upon to perform actions like accessing databases, or manipulate data.

  • They let your Agent schedule an appointment on behalf of your customer, or do countless other tasks. 

Custom message: messages or responses your Agent says to your callers based on time logic. 

  • If your business goes to lunch everyday from 12-1pm, a custom message would instruct the Agent to respond in line with your desired behavior and message.

  • Custom messages can be reused by multiple agents.

Channel: channels are how your Users will interact with an Agent, e.g. web or voice.

  • Web is all forms of text through a website, SMS

  • Voice can be phone number or internet voice

  • To create a channel, you must have an agent already created.

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