> ## Documentation Index
> Fetch the complete documentation index at: https://docs.syllable.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Create a channel

> How to provision and link a telephony channel related to Medical Records Agent using the Syllable Console interface.

A channel target is the mechanism through which the agent places outbound calls or receives inbound ones. You can acquire a channel target by using either a Syllable-managed number or integrating your own telephony provider, such as Twilio.

To use a Syllable-managed channel, go to the Integrations section of the platform and select Twilio Voice/SMS. From there, click the **Buy number**  button to provision a phone number directly against that integration. If you prefer to use your own Twilio account, you can enter your account code in the same Integrations section to set up a custom channel. Trial users can acquire one phone number for free using the Twilio Voice/SMS channel to get started. Once you’ve acquired a channel target, you need to link it to an agent. Go to the **Channels** tab, click **New Channel**, and associate the channel target with the agent you’ve selected.